Delivery

POLE AWAY IS NOT RESPONSIBLE FOR ANY TAXES OR DUTIES CHARGED ON THE WAY IN TO YOUR LOCALITY. THIS IS THE RESPONSIBILITY OF THE PURCHASER. IF GOODS ARE RETURNED BECAUSE CHARGES HAVE BEEN REFUSED, A REFUND WILL BE ISSUED LESS THE SHIPPING RATE TO AND FROM THE FINAL DESTINATION (SHIPPING IS PARTIALLY SUBSIDISED).

ALL PREORDERS ARE SENT AS SOON AS THEY ARRIVE. IF YOU ORDER A PRE-ORDER ITEM/S AND A CURRENT STOCK ITEM/S TOGETHER, THE ITEMS WILL ALL BE SENT TOGETHER WHEN THE PREORDER ITEM ARRIVES. IF YOU WISH FOR THE IN STOCK ITEM TO BE SENT IMMEDIATELY, PLEASE PLACE THE ORDER SEPARATELY.

 

 AUSTRALIA

We send parcels with AUS Post. All packages are sent the same day as the order is received, as long as the order is received BY 12pm. 

STANDARD SHIPPING 2-6 days (depending on state)

Tracking provided

During COVID-19 there are high volumes of parcels coupled with slower services to maintain COVID-19 guidelines. Please allow extra time to receive your order.

EXPRESS OPTIONS DOMESTIC ARE AVAILABLE AGAIN, HOWEVER, OVERNIGHT SERVICES ARE NOT GUARANTEED, BUT YOU WILL RECIEVE YOUR PARCEL FASTER THAN WHAT YOU WOULD IF IT WAS SENT STANDARD AUSPOST

APPAREL: 
FREE  TRACKED SHIPPING OVER $100.
FREE EXPRESS TRACKED SHIPPING OVER $200

All orders under $100 will default an $8.50 fee for tracked shipping 2-6 days, unless EXPRESS is selected. 

EXPRESS TRACKED SHIPPING under $200 is 1-3 days and costs $11. ORDERS MUST BE IN BY 12PM TO LEAVE THE SAME DAY. Otherwise the parcel will be sent the following day. If you are in a rush for your order - please contact me on poleawaywithcece@outlook.com, or DM me on FB. 

FOOTWEAR: 
FREE  TRACKED SHIPPING ON ALL FULL-PRICED FOOTWEAR
EXPRESS TRACKED SHIPPING $20

You have the option to pick up from the showroom in Currumbin Waters, Gold Coast, QLD. Please select from the drop down box and contact Cece to arrange a time. 

 

NEW ZEALAND

During COVID-19 there are high volumes of parcels coupled with slower services to maintain COVID-19 guidelines. Please allow extra time to receive your order. There are major delays into New Zealand currently. 

EXPRESS OPTIONS DOMESTIC ARE AVAILABLE AGAIN, HOWEVER, IT WILL TAKE BETWEEN 3-8 DAYS. BUT YOU WILL RECIEVE YOUR PARCEL FASTER THAN WHAT YOU WOULD IF IT WAS SENT STANDARD AUSPOST

APPAREL: 

FREE SHIPPING TRACKED approximately 6 days OVER $150

Orders under $150 incur a $10 fee 

EXPRESS PARCELS 2 -4 days (allow an extra 2 days for rural deliveries) $20

Orders over $300 receive free Express Shipping

DHL COURIER approximately 2-3 days $35

FOOTWEAR: 
TRACKED SHIPPING 2-6 days $15
EXPRESS TRACKED SHIPPING  APPROX 2-4 DAYS WITHIN EXPRESS SHIPPING NETWORK $40 - ORDERS MUST BE IN BY 12PM AEQT TO MAKE THE POST


OTHER REGIONS

During COVID-19 there are high volumes of parcels coupled with slower services to maintain COVID-19 guidelines. Please allow extra time to receive your order.

All POSTAL OPTIONS ARE NOW AVAILABLE AGAIN, HOWEVER POSTAGE WILL STILL TAKE LONGER THAN NORMAL. PLEASE SEE INFORMATION BELOW IN REGARDS TO YOUR AREA:

     

Zone Express parcels Standard parcels
Zone 1 New Zealand 3-8 business days  6-12 business days
Zone 2 China 6-15 business days 10-20 business days
Zone 3 Japan 4-12 business days 8-18 business days
Korea 6-14 business days 10-20 business days
Singapore 3-6 business days 6-15 business days
Hong Kong 4-9 business days 12-19 business days
Indonesia 14-19 business days 17-25 business days
Malaysia 6-12 business days 7-17 business days
Thailand 7-17 business days 10-20 business days
Zone 4 USA 7-15 business days 10-20 business days
Canada 7-15 business days 10-20 business days
Zone 6 UK 6-10 business days 9-15 business days
Ireland 10-25 business days 12-25 business days
Zone 7 Major Europe 7-13 business days 9-20 business days

                     

We currently ship to selected other countries, please see Dropbox in shipping at checkout to see if we ship to your country. If your country does not populate, please contact me to see what I can do for you!

 

We ship all 'other' orders with Aus Post:

APPAREL:
- Standard Tracked: approximately 6-10 days (depending on region) NO P.O Box $15
- Express Tracked: approximately 2-6 days (depending on region), NO P.O Box $30

-DHL approx 4-5 days $40


FOOTWEAR:

- Standard Tracked: approximately 6-10 days, NO P.O Box $40
- Express Tracked: approximately 2-6 days, NO P.O Box $60